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Therapy Tent – Privacy Policy

Effective date: 28-04-2026

Therapy Tent (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with care, integrity, and respect. This policy explains how we collect, use, and protect your information when you use our website and services.

1. Information we collect

We may collect the following types of personal data:

Contact information: name, email address, phone number
Booking information: appointment details, preferences, availability
Communication data: messages sent via forms or email
Payment information: processed securely via third-party providers (e.g. PayPal, Stripe). We do not store full payment details
Technical data: IP address, browser type, cookies and usage data

We do not intentionally collect sensitive clinical information through the website unless you choose to share it.

2. How we use your information

We use your information to:

Respond to enquiries and communicate with you
Arrange and manage appointments
Provide our services
Process payments
Improve our website and user experience
Meet legal and regulatory obligations

3. Lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

Consent – when you voluntarily provide information
Contract – to arrange and deliver services
Legitimate interests – to operate and improve our services
Legal obligation – where required by law

4. Confidentiality

We are committed to maintaining confidentiality.

Any personal or sensitive information shared within therapy sessions is handled separately and in accordance with professional and ethical standards. Website and administrative data is kept distinct from clinical records.

5. Sharing your information

We do not sell your personal data.

We may share your information with:

Secure service providers (e.g. booking systems, payment processors)
Legal or regulatory authorities if required

All third parties are expected to handle your data securely and in compliance with data protection laws.

6. Data storage and security

We take appropriate technical and organisational measures to protect your data, including the use of secure platforms, access controls, and data protection practices.

Your information is stored securely and accessed only when necessary. While we take reasonable steps to safeguard your data, no system can be guaranteed to be completely secure.

7. Data retention

We retain personal data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements.

8. Your rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time

To exercise these rights, please contact us at: hello@therapytent.com

9. Cookies

Our website may use cookies to improve user experience and analyse site traffic. You can control cookie settings through your browser.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

11. Contact

If you have any questions about this Privacy Policy or your data, please contact:

Therapy Tent

Email: hello@therapytet.com

Website: www.therapytent.com